Refund Policy

The short version

You get 30 days free before you pay anything, so you can find out whether Hotelia suits your property without spending money. After that, if you are charged and you are not happy,email us within 14 days and we will refund it.

The 30-day trial

Every new account starts with a 30-day free trial. We do not take payment details to begin it, and nothing is charged during it. If you do not subscribe, the trial simply ends — there is no invoice and nothing to cancel.

14-day refund on a charge

If you are unhappy with Hotelia, emailbilling@hotelia.app within14 days of a charge and we will refund that charge in full. You do not have to give a reason.

This applies to your first payment and to any renewal.

After 14 days

• Monthly plans. We do not refund part of a month. Cancel and you keep access until the end of the period you paid for.
• Annual plans. After the 14 days we do not usually refund the remainder, but ask us — if you have barely used it, or your circumstances changed, we would rather sort it out than argue.

When we refund regardless of timing

• You were charged after cancelling. Full refund, always.
• Duplicate or incorrect charge. Full refund of the difference.
• A prolonged outage that stopped you working. We refund the affected period.
• We closed your account without cause. We refund the unused portion.

When we may decline

• Accounts closed by us for breach of the Terms.
• Repeated refund requests across successive billing periods.
• Charges older than the periods above, other than the cases listed just before this.

How to request one

Email billing@hotelia.app with the email address on the account and your hotel's name. That is all we need to find the charge.

We reply within 2 business days. Approved refunds are issued through Paddle, our payment provider, and go back to the original payment method. Your bank usually shows it within5 to 10 business days.

Cancelling

Cancel any time from Settings → Subscription in the app. Cancelling stops future charges; it does not by itself refund past ones — use this policy for those. You keep access until the end of the period you have paid for.

Your statutory rights

Payments are handled by Paddle.com Market Ltd as merchant of record, and Paddle's own buyer terms apply alongside this policy. If you are a consumer, nothing here reduces the rights you have under the law of the country where you live — including any statutory cancellation right, where one applies.

Contact

billing@hotelia.app
Hotelia, Colombo, Sri Lanka